Privacy and disclaimer

Last updated: August 2026

Privacy notice legendURN Ireland

When you place an order, contact us or use our online store, you may provide us with personal data. We understand that you want to know what information we collect, why we use it and how we protect it.

legendURN is part of Legend Corporation B.V., a company established in the Netherlands. We process personal data in accordance with applicable European and Irish data protection law, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

We process personal data carefully, for clear purposes and no longer than necessary. If you have questions after reading this privacy notice, you can contact our customer service team.

Who is responsible for your personal data?

The controller responsible for the processing of personal data through this online store is:

Legend Corporation B.V. / legendURN
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Email: info@legendURN.co.uk
Phone: +44 808 169 4319
Dutch Chamber of Commerce (KvK) number: 81816146
VAT number: NL862230500B01 | GB404797088

Which personal data do we process?

The personal data we process depends on how you use our online store. This may include:

• your name and contact details, such as your address, email address and telephone number;
• order information, delivery address, billing address and payment information;
• account information, if you create an account;
• communications with our customer service team by telephone, email, chat or contact form;
• review and rating information, if you leave a review;
• technical information, such as your IP address, browser, device, cookie preferences and website use;
• information needed to prevent fraud, misuse or security incidents;
• business contact information of suppliers, partners or business customers.

Why do we process personal data?

We process personal data only where there is a clear purpose and a valid lawful basis under the GDPR. The main processing activities are explained below.

Orders and delivery

To process your order, we need information such as your name, email address, delivery address, payment details and, where relevant, your telephone number. This enables us to process and deliver your order and keep you informed about its status.

Where necessary to fulfil your order, we share information with organisations involved in processing or delivering it, such as carriers, payment providers, fulfilment partners or suppliers. These organisations may use the information only for the purposes for which it is provided.

Your account

If you create an account, we store information such as your name, address, telephone number, email address, delivery information and previous orders. This makes future ordering easier and gives you access to your order history.

You can change your account information or ask us to remove your account unless we need to retain certain information because of legal obligations, ongoing orders or another lawful reason.

Customer service and contact

You can contact us by telephone, email, chat or contact form. To assist you properly, we may record information or notes relating to your question, order or previous communications.

We use this information to answer questions, resolve complaints or problems and improve our service.

Newsletters and direct marketing

You can subscribe to our newsletter to receive news, offers, information about new products and other relevant information. You can unsubscribe at any time using the unsubscribe link included in each newsletter.

Where permitted by applicable electronic marketing rules, we may also send existing customers information about our own similar products or services. You can object to or opt out of this marketing at any time.

After you unsubscribe, we no longer use your email address for that marketing purpose, although we may still contact you where there is another lawful reason to do so, for example in relation to an ongoing order.

Customer reviews and ratings

We and our customers value honest customer reviews. After an order or interaction with our customer service team, we may invite you to leave a product or company review.

We may use external review platforms to collect reviews. Where we do so, we share only the information necessary to send the invitation or connect the review with a genuine customer experience.

More information can be found on our page guidelines for product and company reviews.

Klarna, pay later and instalment payments

If you choose a payment method where you do not pay immediately, such as pay later or payment by instalments, the relevant payment provider may use your information to determine whether that payment method can be offered to you. If you choose Klarna, Klarna processes your information in accordance with its own privacy notice and terms.

We share only the information necessary to provide the selected payment method and process the payment correctly.

Business customers and partners

We may also process personal data relating to contact persons at business customers, suppliers and partners. This may include name, job title, email address, telephone number and business correspondence. We handle this information with the same care as other personal data.

Social media

If you contact us through social media, for example by asking a question or responding to a post, we may process your message and account name so that we can respond.

If you share a page, product or post through social media, the relevant platform may process personal data independently. We do not have access to your complete social media account. The relevant platform's own privacy notice applies to its processing.

Use of artificial intelligence (AI)

legendURN uses artificial intelligence as a supporting tool in different areas of our organisation. AI may, for example, assist with drafting, editing and translating text, structuring and processing information, supporting customer service, analysis and improving internal processes.

AI supports our staff and services but does not replace our responsibility. legendURN and Legend Corporation B.V. remain responsible for the information, communications and services we provide through our online store.

Personal data and AI

Where personal data is processed using AI, the same data protection principles apply as to our other processing activities. We limit the personal data provided to AI systems as far as reasonably possible and use it only where this is necessary for a clearly defined purpose and there is a valid lawful basis.

We use appropriate technical and organisational measures to protect personal data and do not provide personal information to AI systems without a defined purpose or need.

External AI service providers

For some applications, we may use external AI providers or software services that include AI functionality. Where these providers process personal data on our behalf, we put appropriate arrangements in place concerning security, confidentiality, purpose limitation and use of the information.

Where an AI service provider processes personal data outside the European Economic Area, the international transfer provisions described later in this privacy notice apply.

AI in text, images and other content

AI may be used as a tool to create, edit, review, structure or translate text, images and other content on our website. legendURN retains editorial responsibility for the information and content we publish.

Direct interaction with AI

If you interact directly with an AI system on our website, for example through an AI chat function or digital assistant, we will make it clear that you are interacting with an AI system unless this is already obvious from the circumstances.

Information you enter during such an interaction may be processed to respond to your request and provide the relevant service. Please do not provide personal information that is not necessary for your request.

Automated decision-making

legendURN does not use AI to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

If we introduce such automated decision-making in the future, we will provide the information, safeguards and rights required under applicable data protection law.

External service providers, such as payment providers, may use their own automated processes when assessing whether a service or payment method can be offered. Where they act as independent controllers, they are responsible for providing information about their own processing.

What we do not do with your data

We do not sell your personal data to third parties. We do not use your personal data for automated individual pricing based on your personal behaviour or profile.

General price differences, promotions, discounts, customer groups, volume pricing or contractually agreed terms are not affected by this statement.

Who do we share personal data with?

We share personal data only where this is necessary for our services, compliance with legal obligations or another lawful purpose. Recipients may include:

• carriers and delivery services;
• banks, payment providers and payment platforms;
• providers of pay-later or instalment payment services;
• hosting providers, IT suppliers and security partners;
• customer service and communication systems;
• AI and software service providers that support our activities;
• review platforms and rating services;
• accounting, administrative and legal service providers;
• marketing, analytics and advertising partners where there is an appropriate lawful basis and consent where required;
• public authorities where we are legally required to provide information.

Where a service provider processes personal data on our behalf, we put appropriate arrangements in place concerning security, confidentiality, retention and use of the information.

Transfers outside the European Economic Area

Some service providers or platforms we use may process personal data outside the European Economic Area. These may include international software, AI, analytics, advertising, customer service, payment or review platforms.

Where personal data is transferred outside the European Economic Area, we ensure that the requirements of applicable data protection law are met. This may include relying on an adequacy decision of the European Commission, approved Standard Contractual Clauses together with additional safeguards where appropriate, or another transfer mechanism permitted under the GDPR.

How long do we keep personal data?

We do not keep personal data longer than necessary for the purpose for which it was collected unless legal obligations or another lawful reason require us to retain it for longer.

• order and invoice information is retained for as long as necessary for administration, warranty, customer service and legal retention obligations;
• account information is retained while the account remains active or until you ask us to remove it, unless we need to retain certain information;
• customer service information is retained for as long as necessary to handle questions, complaints or service requests;
• personal data processed as part of an AI-assisted application normally follows the retention period of the underlying processing purpose. We also take account of the storage and deletion arrangements agreed with the relevant service provider;
• newsletter information is retained while you remain subscribed or as necessary to record and respect your opt-out;
• cookie and analytics retention periods may vary depending on the technology, purpose and service used.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration and unauthorised disclosure. Measures may include secure connections, access controls, careful password management, secure systems and appropriate agreements with service providers.

No system is completely free from risk. If you suspect misuse, a security issue or a personal data breach, please contact us immediately.

Your privacy rights

Depending on the circumstances, you have the right to:

• request access to the personal data we process about you;
• ask us to correct inaccurate or incomplete information;
• request erasure of personal data where legally applicable;
• request restriction of certain processing;
• object to certain processing;
• request data portability where this right applies;
• withdraw consent that you previously provided;
• exercise applicable rights relating to solely automated decision-making.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

When you exercise a privacy right, we may ask for additional information where necessary to verify your identity and protect your personal data from unauthorised disclosure.

We handle privacy requests within the periods required by applicable data protection law.

Complaints

If you have concerns about how we handle your personal data, please contact us first so that we can investigate and try to resolve the matter.

You have the right to lodge a complaint with a data protection supervisory authority. If you live in Ireland, you can lodge a complaint with the Data Protection Commission (DPC). Depending on the circumstances, you may also have the right to contact the supervisory authority in another EU or EEA country where you live or work, or where you believe an infringement of data protection law has occurred.

Cookies and similar technologies

legendURN uses cookies and similar technologies to operate and secure our online store, remember preferences, improve functionality, understand website use and, where you have given the required consent, provide and measure advertising.

Under applicable Irish ePrivacy and data protection rules, consent is normally required before non-essential cookies or similar technologies are used. You can manage your choices through the Cookie settings button or link on our website and change your preferences at any time.

Strictly necessary cookies and technologies

Strictly necessary cookies and similar technologies are required to provide a service that you have explicitly requested or for functions necessary to operate our online store securely. They may support functions such as the shopping basket, checkout, login, security, fraud prevention and remembering your privacy choices.

These technologies may be used without consent where they meet the applicable legal requirements for an exemption.

Functional cookies

Functional cookies may remember preferences or provide additional features that improve your experience of our online store.

Where a functional technology is not strictly necessary and consent is required under applicable law, we use it only after you have provided consent.

Performance and analytics cookies

Performance and analytics technologies help us understand how visitors use our website, identify technical problems, assess website performance and improve our online store and services.

Analytics cookies and similar analytics technologies are used only after you have provided the required consent.

Marketing cookies and advertising technologies

Marketing cookies and similar tracking technologies are used only after you have provided the required consent. They may be used to understand customer journeys, select relevant sponsored content and measure advertising performance.

These technologies may process information about pages viewed, clicks, purchases and advertising interactions. Advertising platforms may also process identifiers such as a pseudonymised or encrypted email address or device information. Providers may include Google, Meta/Facebook and Pinterest.

You can refuse marketing technologies or withdraw your consent at any time through our cookie settings.

Third-party technologies

Our online store may use technologies provided by third parties, including analytics, customer service, video, social media, review and advertising services.

Examples of providers that may be involved include Google, Meta/Facebook, Pinterest, YouTube, Trustpilot, Hotjar, Freshdesk or similar service providers. The technologies that are active may depend on your privacy choices and the features of the website that you use.

Changing your cookie preferences

You can change your cookie preferences at any time using our cookie settings. Where applicable, you can give consent, refuse optional technologies or withdraw consent that you previously provided.

You can also delete or block cookies through your browser. Some website functions may then be unavailable or work less effectively, including the shopping basket, login, checkout and saved preferences.

Disclaimer legendURN

The information on this website has been prepared with great care. Nevertheless, texts, product information, prices, images, dimensions, availability or other information may contain errors or omissions. To the extent permitted by law, no rights or entitlements arise solely from information published on this website.

To the extent permitted by law, legendURN accepts no liability for loss or damage arising from the use of, or reliance on, information on this website. Nothing in this disclaimer affects rights or liabilities that cannot lawfully be excluded or restricted.

Product information, images and availability

We aim to present our products as clearly and accurately as possible. As many urns, memorial jewellery pieces and remembrance products are handmade or contain natural materials, small variations in colour, shape, grain, finish or dimensions may occur.

Images may also differ from the actual product because of lighting, screen settings or product variations. Please check the product information, capacity, dimensions, material and suitability for your intended use. If you are unsure, please contact us before ordering.

Intellectual property

Texts, images, product photographs, designs, names, logos, trade names, trade marks, product descriptions, category pages, blog articles, databases and other content on this website may be protected by copyright, trade mark rights, database rights and other intellectual property rights. These rights belong to legendURN, Legend Corporation B.V. or the relevant rights holders.

Protected content may not be copied, reproduced, distributed, published, translated, adapted, resold or otherwise commercially reused without prior written permission, except where the relevant use is permitted by applicable law.

No unauthorised scraping, text and data mining or AI training

legendURN reserves, to the fullest extent permitted by applicable law, its rights in relation to the automated collection, copying, analysis and reuse of protected content from this website, including texts, images, product information, databases and structured data.

Without prior written permission, protected content may not be automatically collected or used for purposes including scraping, harvesting, the creation or enrichment of datasets, the creation of embeddings, machine learning, model training or the training or improvement of generative AI systems, except where the relevant activity is permitted by applicable mandatory law.

To the extent permitted by applicable copyright and database law, legendURN expressly reserves its rights in relation to text and data mining of content made available online. This reservation is supplemented by any machine-readable instructions, metadata, crawler settings and other technical signals used for this website.

This does not prevent normal search engine indexing or other automated access that legendURN has technically permitted, provided the service respects our published technical instructions and access restrictions.

The technical ability to access, index or retrieve a page does not in itself constitute a licence or permission for AI training, inclusion in training datasets or commercial reuse.

If you wish to use, publish or automatically process our content for another purpose, please request written permission from legendURN in advance.

Links to other websites

Our website may contain links to third-party websites. legendURN is not responsible for the content, operation, security or privacy practices of external websites. Please consult the privacy notice and terms of the relevant website.

Changes to this privacy notice and disclaimer

We may update this privacy notice, cookie information, AI information and disclaimer when our activities, applicable law, technology or services change. The current version is always published on this page. Where appropriate, we will also update the date shown at the top of the page.

Contact about privacy, cookies, AI or this disclaimer

If you have questions about this privacy notice, cookies, your personal data, our use of AI, this disclaimer or the use of our content, please contact us.

Legend Corporation B.V. / legendURN
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Email: info@legendURN.co.uk
Phone: +44 808 169 4319