Privacy and disclaimer

Last updated: July 2026

Privacy notice legendURN

When you place an order, contact us or use our online store, you may provide us with personal data. We understand that you want to know why we ask for this information, what we do with it and how we protect it.

legendURN is part of Legend Corporation B.V. We process personal data carefully, only for clear purposes and no longer than necessary. If you have any questions after reading this privacy notice, you can always contact our customer service.

Who is responsible for your personal data?

The controller responsible for the processing of personal data through this online store is:

Legend Corporation B.V.
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Email: info@legendURN.co.uk
Phone: +44 808 169 4319
Chamber of Commerce number: 81816146
VAT number: NL862230500B01 | GB404797088

Which personal data do we process?

The personal data we process depends on how you use our online store. This may include:

• your name and contact details, such as address, email address and telephone number;
• order details, delivery address, billing address and payment information;
• account details, if you create an account;
• contact moments with our customer service by telephone, email, chat or contact form;
• review and rating information, if you leave a review;
• technical data, such as IP address, browser, device, cookie preferences and website use;
• data needed to prevent fraud, misuse or security issues;
• business contact details of suppliers, partners or business customers.

Why do we process personal data?

We process personal data only when there is a clear purpose and lawful basis. The main purposes are explained below.

Orders and delivery

To process your order, we need information such as your name, email address, delivery address, payment details and sometimes your telephone number. This enables us to process and deliver your order and keep you informed about its status.

Where necessary for delivery, we share data with parties involved in the order, such as carriers, payment providers, fulfilment partners or suppliers. These parties may use your data only for the purpose for which they receive it.

Your account

If you create an account, we store details such as your name, address, telephone number, email address, delivery information and previous orders. This makes ordering easier and gives you access to your order history.

You can change your account details or ask us to remove your account, unless we need to retain certain information because of legal obligations or ongoing orders.

Customer service and contact

You can contact us by telephone, email, chat or contact form. To help you properly, we may make notes about your question, order or previous contact moments.

We use this information to answer your question, solve complaints or problems and improve our service.

Newsletters

You can subscribe to our newsletter. This keeps you informed about news, offers, new products and relevant information. You can unsubscribe at any time by using the unsubscribe link at the bottom of each newsletter.

If you unsubscribe, we will no longer use your email address for the newsletter, unless there is another reason to contact you, for example about an ongoing order.

Customer reviews and ratings

We and our customers value honest customer reviews. After an order or contact moment, we may invite you to write a product review or company review.

We may use external review platforms to collect reviews. In that case, we share only the data needed to send an invitation or link the review to a genuine experience.

More information can be found on our page guidelines for product and company reviews.

Klarna and payment after delivery

If you choose a payment method where you do not pay immediately, such as payment after delivery or payment in instalments, the payment provider may assess your eligibility or creditworthiness. If you choose Klarna, Klarna processes your data in accordance with Klarna’s own privacy notice.

We share only the data needed to make the chosen payment method possible and to process the payment correctly.

Business customers and partners

We may also process data of contact persons at business customers, suppliers and partners. This may include name, job title, email address, telephone number and business correspondence. Where this information is personal data, we treat it with the same care as data of private customers.

Social media

If you contact us through social media, for example by asking a question or responding to a post, we may process your message and account name so that we can respond.

If you share a page, product or post through social media, the relevant platform may process data itself. We do not have access to your social media account. For processing by social media platforms, please refer to the privacy notice of the relevant platform.

What we do not do with your data

We do not sell your personal data to third parties. We also do not use your personal data to show you different prices from other customers. All customers see the same prices for our items and products, except for general promotions, discounts or price changes that apply to everyone under the conditions of the relevant promotion.

Who do we share personal data with?

We share personal data only where this is necessary for our services, legal obligations or a legitimate purpose. This may include the following categories of recipients:

• carriers and delivery services;
• payment providers, such as banks, payment platforms or payment-after-delivery services;
• hosting providers, IT suppliers and security partners;
• customer service and communication systems;
• review platforms and rating services;
• accounting, administrative or legal service providers;
• marketing and advertising partners, only where there is consent or another appropriate basis;
• public authorities, where we are legally required to share data.

When a party processes personal data on our behalf, we make agreements about security, confidentiality and the use of the data.

Transfers outside the United Kingdom or European Economic Area

Some service providers or platforms we work with may process personal data outside the United Kingdom or the European Economic Area. This may include international software, analytics, advertising, customer service or review platforms.

Where personal data is processed outside the United Kingdom or European Economic Area, we do this only where appropriate safeguards apply, such as standard contractual clauses, additional security measures, adequacy arrangements or another valid basis under applicable privacy law.

How long do we keep personal data?

We do not keep personal data longer than necessary for the purpose for which we collected it, unless we are legally required to retain data for longer.

• order and invoice data are kept as long as necessary for administration, warranty, customer service and legal retention obligations;
• account data are kept as long as the account is active or until you ask us to remove the account, unless we must retain certain data;
• customer service data are kept as long as necessary to handle questions, complaints or service requests properly;
• newsletter data are kept as long as you are subscribed to the newsletter;
• cookie and analytics retention periods may differ per cookie or technology and depend on your cookie preferences and the service used.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access and unwanted disclosure. These measures may include secure connections, access restrictions, careful password management, secure systems and agreements with parties that process data on our behalf.

No system is completely free from risk. If you suspect misuse, a security issue or a data breach, please contact us immediately.

Your privacy rights

You have various rights in relation to your personal data. You can ask us to:

• provide access to the personal data we process about you;
• correct inaccurate or incomplete data;
• delete data, where this is legally possible;
• restrict certain processing;
• object to certain processing;
• transfer data, where this is legally applicable;
• withdraw previously given consent.

If you submit a request, we may ask for additional information to verify your identity. This helps us prevent data from being provided to the wrong person.

Complaints

If you have a complaint about how we handle your personal data, please contact us first so we can try to resolve the issue.

You may also have the right to lodge a complaint with a supervisory authority. In the United Kingdom, this is the Information Commissioner’s Office. In Ireland, this is the Data Protection Commission. If you are located elsewhere in the European Economic Area, you may also contact your local data protection authority.

Cookies and similar technologies

legendURN uses cookies and similar technologies to keep the online store reliable and secure, improve user experience, measure performance and, only when you give permission, deliver personalised advertising.

When you visit our website, you can use our cookie settings to choose which categories of cookies and technologies you want to allow. You can adjust your preferences at any time through the Cookie settings button or link on our website.

Essential cookies

Essential cookies and similar technologies are necessary for the technical performance of the website, basic shopping functions, security and fraud prevention. These services are always active because the website cannot work properly without them.

They may be used for functions such as the shopping basket, checkout, login, security, fraud prevention, remembering privacy preferences and ensuring the ordering process works correctly.

Functional cookies

Functional cookies help us provide extra features that improve your shopping experience, prevent bugs, test new functionalities and support user experience or business-relevant analysis of the store, where these cookies are enabled through your cookie preferences.

These cookies may remember preferences or help us understand whether certain functions of the website are working properly.

Web performance and analytics cookies

Web performance and analytics cookies help us improve the performance of our websites and services, where these cookies are enabled through your cookie preferences. They may also be used for user experience and business-relevant analysis of our stores and websites.

These technologies help us understand how visitors use the website, which pages are useful, where technical problems may occur and how we can improve the online store.

Marketing cookies and advertising technologies

Marketing cookies and similar technologies are used only when you give permission. They may be used to understand customer journeys and to deliver relevant sponsored content about our products.

To select content that fits your interests, we may use information about your purchases, pages viewed, clicks, interactions with the website or advertising interactions. We may also share information and a customer identifier, such as an encrypted email address or device details, with third parties such as Google, Meta/Facebook and Pinterest.

This helps present relevant ads on third-party websites and apps, measure advertising performance, link data across devices where permitted and enable ad billing. You can refuse marketing cookies or withdraw your consent later through the cookie settings on our website.

Cookies from third parties

Our online store may also use cookies or similar technologies from third parties, for example analytics, customer service, video, social media, review or advertising platforms. The privacy and cookie policies of these third parties may also apply to their processing of data.

Examples of third parties that may be involved in cookies, analytics, customer service, video or marketing include Google, Meta/Facebook, Pinterest, YouTube, Trustpilot, Hotjar, Freshdesk or similar service providers. Which parties are active may depend on your cookie preferences and the parts of the website you use.

Changing your cookie preferences

You can adjust your cookie preferences at any time through the cookie settings on our website. There you can give, refuse or withdraw consent for functional cookies, web performance and analytics cookies and marketing cookies.

You can also delete or block cookies through your browser. Please note that some parts of the online store may work less well if you block cookies, such as the shopping basket, login, checkout or remembering preferences.

Disclaimer legendURN

The information on this website has been compiled with the greatest possible care. Nevertheless, texts, product information, prices, images, dimensions, availability or other details may contain inaccuracies or omissions. The content of this website is provided for general information only and does not create any rights or entitlements.

To the extent permitted by law, legendURN accepts no liability for any loss or damage arising from the use of, or reliance on, information provided on this website.

Product information, images and availability

We try to present products as clearly and completely as possible. Because many urns, memorial jewellery items and remembrance products are handmade or made from natural materials, small differences in colour, shape, pattern, finish or dimensions may occur.

Images may also differ because of lighting, screen settings or product variations. Always check the product information, capacity, dimensions, material and suitability for the intended place of remembrance. If you are unsure, please contact us before ordering.

Intellectual property

All texts, images, product photographs, designs, names, logos, trade names, trade marks, product descriptions, category pages, blog articles and other content on this website are protected by copyright, trade mark rights, trade name rights or other intellectual property rights. These rights belong to legendURN, Legend Corporation or the respective rights holders.

It is not permitted to copy, reproduce, distribute, publish, translate, edit, store, resell or otherwise use content from this website without the prior written permission of legendURN.

No scraping, data mining or AI training

Automated use of this website or of the content published on it is not permitted. This includes, but is not limited to, scraping, crawling, harvesting, text and data mining, the compilation of datasets, the creation of embeddings, machine learning, AI training and the use of content for large language models, generative AI systems or comparable technologies.

legendURN expressly reserves all rights, including the right to prohibit or withhold permission for the use of texts, images, product data and other content for text and data mining, AI training, machine learning and automated analysis.

Permission for normal use by search engines for the purpose of indexing this website is limited to the display of search results and does not constitute permission for reuse, training, storage in datasets or commercial exploitation of the content.

If you wish to use, quote, publish or otherwise process content from this website, you must obtain prior written permission from legendURN.

Links to other websites

Our website may contain links to websites of third parties. legendURN is not responsible for the content, operation, security or privacy practices of external websites. Always consult the privacy notice and terms of the relevant website.

Changes to this privacy notice and disclaimer

We may change this privacy notice, cookie explanation and disclaimer when our working methods, the law, the technologies we use or our services change. The most current version is always available on this page.

Contact about privacy, cookies or disclaimer

If you have questions about this privacy notice, cookies, your personal data, our disclaimer or the use of content, please contact us.

Legend Corporation B.V. / legendURN
Roggemole 8-14
8531 WB Lemmer
The Netherlands
Email: info@legendURN.co.uk
Phone: +44 808 169 4319